Frequently Asked Questions

All items in our shop are made to order. The processing time for standard orders is 2 weeks. Custom orders (including bulk, business orders, & DTF transfers) may take longer depending on the order type and design. If you have a specific question about your order, please send us a message.

• Shipping charges are calculated, based on the weight of your order and your regional location. • Free shipping applies to U.S. orders of $200 or more. • We use USPS for smaller orders and may use UPS for larger orders. • You will receive a tracking notification email when your order ships. Standard delivery times apply. Please allow 24 hours for tracking to update. • We are not responsible for lost or stolen packages. If you have this issue, please file a claim directly with the shipping provider.

• Free pickup is available in Middletown, NY only. Select "Local Pickup Middletown, NY" on Cart page under Shipping options. • You will receive an Order Pickup Ready email (separate from order placed confirmation) when it is available for pickup. • Products are not created at pickup location and the processing time of up to 2 weeks still applies.

• As all of our items are made to order, we do not accept returns. • If there is an issue with your order, please send us a message immediately upon your inspection of its arrival or within 3 business days. If you message us after 3 business days and your issue is deemed eligible, we may issue a credit for a future order. Shipping is not included in order issue refunds or credits.

Due to the custom nature of orders, no cancellations are allowed.

• To prolong the life of your custom printed garment, please follow these steps: • Machine wash inside out in cold water on a gentle cycle • Hang to dry (best) or tumble dry on low heat • Do not dry clean, iron, or bleach your garment